Reference

Privacy Policy That Puts You in Control

When you open your account and deposit through DANA, OVO, GoPay or QRIS, your personal information stays secure with us.

Account verification processData encryption standardsDANA, OVO, GoPay, QRIS payment data
kasinogo Privacy Policy That Puts You in Control
REACH OUT ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat

Open your account dashboard, scroll to the footer and select Live Chat. Our support team in Makassar responds to privacy questions during lobby hours, typically 08:00–23:00 Indonesia time, seven days a week.

Email Support

Email [email protected] with your account details and the specific data or concern you want to discuss. We aim to respond within 48 hours during business days.

Account Settings

Log into your account, head to Settings > Privacy & Data, and you'll find options to view, download or request changes to your stored information directly.

HOW WE SECURE YOU

Data Handling and Account Security

Encryption and Storage

All personal data and payment details are encrypted using industry-standard TLS protocols. Payment credentials for DANA, OVO, GoPay and QRIS are tokenized — we never store raw account numbers on our servers.

Cookie Policy

We use essential cookies to keep you logged in and remember your lobby preferences. Session cookies expire when you close your browser. You can adjust cookie settings in your account privacy panel without breaking core functionality.

Data Retention

We keep your account data for as long as your account is active. After you request account closure, we retain transaction records for seven years to meet financial regulations, then securely delete personal identifiers.

Third-Party Access

Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-prevention services, and legal authorities where required by local law. We do not share it with marketers or advertisers.

Data Requests and Corrections

You can request a copy of your personal data, correct incomplete information, or ask us to delete non-transaction records by emailing [email protected] or using the Account Settings > Privacy & Data tool.

Security Incident Response

If we detect unauthorized access to your account or a data breach affecting you, we notify you by email within 72 hours and advise you on next steps. Check your email regularly after account creation.

Frequently Asked About Your Data

Your account profile and game history are deactivated immediately. We keep transaction records for seven years per financial regulations, then delete your name, contact details and payment information. You can request accelerated deletion of non-transaction data by contacting [email protected].

Your payment credentials are tokenized — we convert them into unique, non-usable codes and never store the original account numbers on our servers. Every transaction is encrypted end-to-end with QRIS, OVO and other payment operators, so we see only transaction confirmations, not your banking credentials.

Yes. Log into your account, go to Settings > Privacy & Data and toggle off non-essential cookies. Essential cookies for login and fraud prevention cannot be disabled without losing account access. You can also use your browser's privacy mode when exploring the lobby without logging in.

Only authorized support staff can view your account data, and only to handle your specific request — a withdrawal issue, account recovery, or privacy concern. Access is logged and audited. Data is never shared between support agents without a documented reason tied to your request.

No. Your data is not sold, rented or traded. We share it only with payment processors (to process DANA, OVO, GoPay and QRIS deposits), fraud-prevention vendors, and legal authorities where local law permits or requires it.

Open your account, go to Settings > Privacy & Data and select Download My Data. You'll receive a file containing your profile, account history, and transaction records within 48 hours. You can also email [email protected] to request a more detailed data export.

Our privacy practices apply uniformly across all supported regions in Indonesia. Where local law permits specific data handling or requires additional disclosures, we comply. Your data is processed only for the purposes outlined in this policy — account verification, payment processing, fraud prevention, and customer support.